I’m a Website Hosting Support Daven Plandano

With six years of experience in website hosting support, I specialize in troubleshooting, optimizing performance, and managing various hosting platforms, including shared, VPS, and cloud hosting. My commitment to delivering reliable and efficient support ensures seamless website operations and high client satisfaction.

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About Me

Living in the surfing capital of the Philippines, Siargao, a beautiful island that embraces both my journey and the unique lifestyle of island life. Surrounded by nature and a close-knit community, I’ve found strength in being my authentic self while navigating the challenges and joys of life here.

Delivering Passionate Support to Clients Around the World.

I am dedicated to delivering passionate support to clients around the world, ensuring they receive the assistance and guidance they need no matter where they are. With a strong commitment to excellence, I focus on providing personalized solutions that cater to each client’s unique needs, while maintaining clear communication and a high standard of service.

Contact Me

My global reach allows me to connect with people from diverse backgrounds, and I take pride in building lasting relationships based on trust and reliability. Every interaction is an opportunity to make a positive impact and help clients succeed.

What Services I’m Providing

I offer a variety of professional services that leverage my expertise. I am committed to delivering exceptional results and helping you achieve your goals efficiently and effectively.

Hosting Support

I offer reliable hosting support, ensuring your website runs smoothly by troubleshooting issues, optimizing performance, and managing various hosting platforms.

Sales and Marketing

I provide expert sales and marketing strategies, helping businesses increase visibility, attract customers, and boost revenue through tailored campaigns.

Admin Services

I deliver efficient admin services, handling tasks like scheduling, data management, and customer support to streamline your operations and enhance productivity.

Work Experience

With a diverse background across various industries, I have honed my skills in Website Hosting Skills, Sales Marketing and Customer Support, always striving for excellence in everything I do. My journey has taken me through a range of projects and roles that have not only challenged me but also allowed me to grow professionally and personally.

IT Customer Success Specialist

Jan 2022 – Present

As an IT Customer Success Specialist in Hostinger, I provide top-tier technical support in a web hosting environment, focusing on SSL certificates, website servers, email configurations, and control panels like hPanel and cPanel, as well as cloud and VPS hosting. I also serve as a Subject Matter Expert, leading shifts and guiding my team to efficiently resolve complex issues. With a strong emphasis on clear and empathetic communication, I ensure customer satisfaction while maintaining high service standards and collaborating with internal teams to improve processes and deliver effective solutions.

Sales Development Representative

Dec 2020 – Jan 2022

As a Sales Development Representative in Callbox Asia Pacific, I was part of a high-performing team recognized for achieving the best sales development metrics for three consecutive quarters. My role involved engaging potential clients, delivering tailored sales pitches across diverse industries, including IT systems, animation tools, and healthcare products like ultrasound systems. I conducted research, drove lead generation, and built strong relationships with decision-makers while collaborating with internal teams to refine outreach strategies and align with company goals. My focus on understanding customer needs helped foster long-term relationships and effectively communicate the value of our products.

Linux Support Specialist

Sep 2019 – Apr 2020

As a Linux Support Specialist of A2 Hosting, I specialized in resolving hosting and email issues within the cPanel environment, troubleshooting web hosting, server performance, and email configurations. I ensured high customer satisfaction by providing timely support and contributing to process improvements, gaining expert knowledge in Linux-based systems and cPanel.

Technical Support Specialist

Mar 2017 – Jul 2019

As a Technical Support Specialist of Melbourne IT, I provided expert assistance to clients with hosting and email issues within the cPanel environment, handling inquiries via Live Chat, Phone, and Email. I successfully resolved technical and billing issues, ensured high customer satisfaction, and managed high volumes of support requests while maintaining service excellence.

Customer Service Rep

Jun 2016 – Mar 2017

As a Customer Service Representative specializing in Front End Collections at Citi Bank, I assisted mortgage loan clients with payment processing, loan modifications, and hardship assistance, ensuring clear and empathetic communication. I managed both inbound and outbound inquiries, maintaining high customer satisfaction while effectively handling a high volume of payments and client concerns.

What My Clients Says

Below are some of the verbatim feedback from my clients on Trustpilot for my employer, specifically those who mentioned my name, highlighting their experiences and satisfaction with the services provided.

Daven’s help today was greatly appreciated. I stated I was a newbie and he was patient and kind thru the entire time and going the extra mile when I wasnt sure of what to do.  He gets a 10 star rating from me!

Mark C.

Daven was incredibly helpful and went above & beyond the call of duty, thanks Daven!

Austin

Daven Explained what was needed in a concise manner.

John

Stay In Touch

Feel free to contact me- whether you have inquiries, need assistance, or simply want to connect, I’m here to help and look forward to hearing from you.

Email: work@devenplandano.com / davenplandano@gmail.com